Easy Returns and Hassle-Free Refunds
We have been in the diamond business for over 15 years, however, in the online world with faceless websites building customer trust is one of the most challenging aspects of this industry. We strive to produce the finest diamond jewellery at the most modest rates possible. On the rare occasion, you might want to request for the return of a purchased item, here too, we try and make your experience a happy one.
Upon receipt of the product, under our 30-Day Money Back policy, the refund will be credited to your account. You have the option to either make another purchase using the amount or get the amount refunded to your bank account.
As part of our enhanced customer service, we offer FREE Return Shipping. You are eligible to complimentary return shipping on all resizings, exchanges, or refunds for all our products within the 30-day money back policy.
We understand your inhibitions while purchasing a high valued item, so we too commit to our 30-day No Questions asked Money Back Policy, which gives you time to make sure your purchase is perfect. If you need to return it for any reason, we will provide you with a 100% full refund or exchange and we will also pay for the shipping.
Yes, we offer FREE Return Shipping. You are eligible to complimentary return shipping on all resizings, exchanges, or refunds for all our products within the 30-day money back policy. You can also avail our free pick up and drop facility by calling us.
To send your ring back to us for our one-time complimentary resizing, please indicate clearly what size you would like us to adjust your ring to. Also, for security purposes, we request you to use the original packaging to send your jewellery back to us or use a similarly sized package.
We would love to connect with you and put a face to your name. Depending on the feasibility, you can always visit our showroom located in London and personally drop off your ring.