Sunshine Diamonds 5 Year Manufacturing Guarantee
At Sunshine Diamonds, we take pride in the quality and craftsmanship of every piece of jewellery we create. Our 5-Year Manufacturing Guarantee is our commitment to supporting customers should a genuine manufacturing issue arise after purchase.
When you purchase diamond jewellery from Sunshine Diamonds, you can shop with confidence knowing that each item is carefully inspected before dispatch. From diamond rings and wedding bands to earrings, bracelets and bespoke jewellery, our team focuses on quality workmanship and customer satisfaction.
What Does Our 5-Year Guarantee Cover?
Our 5-Year Manufacturing Guarantee covers manufacturing defects that are found to be the result of workmanship or production. If your jewellery develops a qualifying manufacturing fault during the guarantee period, our team will inspect the item and, where appropriate, carry out the necessary repair without charge.
Each item is assessed individually by our jewellery specialists so that we can determine the cause of the issue and recommend the most appropriate repair.
What Is Considered a Manufacturing Defect?
A manufacturing defect is an issue that has occurred because of the way the jewellery was produced rather than through accidental damage or everyday wear. Examples may include certain structural faults, setting issues or other workmanship-related problems identified by our team following inspection.
What Is Not Covered?
Our 5-Year Manufacturing Guarantee does not cover accidental damage, misuse, loss, theft, loss of stones caused by impact, damage caused by third-party repairs, or normal wear and tear.
Precious metals can scratch, claws and settings can wear over time, and jewellery may require routine maintenance depending on how frequently it is worn. These issues are not considered manufacturing defects.
Diamond and Gemstone Jewellery Care
Diamond and gemstone jewellery should be handled carefully and checked regularly. While stones are securely set during manufacturing, impacts and everyday wear can gradually affect claws, settings and other components.
If you notice movement in a stone, a damaged claw or another concern, we recommend that you stop wearing the jewellery and contact our team for advice.
How to Make a Guarantee Claim
If you believe your jewellery has developed a manufacturing fault, please contact our Customer Service Team before returning the item. Our team will provide guidance on the return and inspection process.
Once the jewellery is received, it will be carefully inspected by our specialists. If the issue is confirmed as a manufacturing defect covered by the guarantee, the appropriate repair will be arranged.
What Happens After Inspection?
After inspection, we will confirm whether the repair is covered under our 5-Year Manufacturing Guarantee. If the issue is not covered and a charge would apply, we will contact you before any chargeable work is carried out.
Looking After Your Jewellery
Regular care can help maintain the appearance and condition of fine jewellery. We recommend removing jewellery during activities involving strong impact, chemicals, heavy lifting or unnecessary pressure.
When jewellery is not being worn, storing individual pieces separately can help reduce scratching and accidental damage.
Our Commitment to Quality
Sunshine Diamonds has decades of experience working with diamonds, gemstones and fine jewellery. Quality control forms an important part of our manufacturing process, from the selection of materials through to stone setting, polishing and final inspection.
Our 5-Year Manufacturing Guarantee provides customers with additional reassurance that we stand behind the quality of our workmanship.
Why Choose Sunshine Diamonds?
- Hatton Garden London jewellery specialists
- Quality checked diamond jewellery
- UK hallmarked precious metals where applicable
- Expert jewellery support
- Professional inspection service
- Secure delivery and customer assistance
Need Help With Your Jewellery?
If you have any questions about your guarantee, jewellery care or a possible repair, please contact the Sunshine Diamonds Customer Service Team. We will be happy to review your query and advise you on the appropriate next steps.
